Optimizing Organizational Performance


We are honored by the feedback we have recieved in regards to the solutions we created for and offer you.

Today few industries understand the necessity for and fear of change more than those in banking. The Pivot Point has given me new insight on how to succeed and thrive through change. Thank you Drs. Grady for sharing this valuable information.

Tammy McCurryVice President Residential Construction Manager and Mortgage Originator / National Bank of Commerce

The Pivot Point is a quick read well-grounded in rigorous research. It is practical information for successfully navigating resistance to organizational change. The unique style enables the reader see themselves in the characters applying their own real-world experience. This book introduces a profound new perspective on WHY people struggle with change

Dr. Beverly MagdaAssociate Dean, Technology Management / Georgetown University

The Pivot Point is another key to unlocking successful change. Through engaging storytelling and a review of the science behind the story, the Drs. Grady shed light on our innate reactions as human beings when our stability is shaken by change. A must-read for practitioners who know that individual change is essential for successful organizational change.

Tim CreaseyChief Development Officer / Prosci

Weaving a story around real world situations the authors skillfully reveal regularly misapplied aspects of many current change management processes. The Pivot Point draws the reader to the logical conclusion that the key to successful change initiatives is managing employees’ reaction to change… As I read, it became evident how easily I could apply these naturally occurring principles to more effectively meet the challenges of organizational change.

Stephen F. RuchSenior Vice President Group Head, Franchise Development - Growth, Innovation and Planning / MasterCard

Drs. Grady have written the playbook for understanding how change truly impacts an organization – and why employees react the way they do. Their take is not only smart and timely, it’s essential for understanding and navigating the upheaval of business life

Jim VandeHei Executive Editor and Co-Founder / POLITICO

For me, the power of the book is how Victoria Grady and James Grady combine their theory and research with practical advice for understanding the underlying, human behavior that can be addressed successfully to achieve real change…

Wayne Hurlbert Blog Business World

What does the pain of organizational change have to do with a bunch of conference goers, a little girl and a missing rag doll, and a raging hurricane? Plenty, it seems, according to the authors of The Pivot Point…

Daniel Goh Founder and Chief Editor / Young Upstarts

The Change Diagnostic Index©  is the most comprehensive organizational diagnostic I’ve encountered in over 30 years of experience. I highly recommend it to anyone in the ‘throws’ of organizational change and transition.

Myron R. RadioPresident / The R Group

This is an amazing tool to quantify how employees are responding to change initiatives. The certification course was invaluable to the suite of services we offer and was well worth the investment!

Amy RiccardiCEO / HCM2020 LLC

Your Change Diagnostic Index©  tool was easy to use but very informative for us. You have helped us have a baseline as we move with introducing more change at Compassion. We appreciate your support and your insight documented in your executive report.

Robert MorenoSouth America Human Resource Director / Compassion International

The Change Diagnostic Index©  highlighted valuable information on a recent healthcare client engagement. This data will allow our consulting team to proactively customize the change implementation strategy to respond more effectively to the unique needs of the client.

Denise J. HallPrincipal / PYA GatesMoore Healthcare Consulting

HR initiatives are often viewed as ‘touchy-feely’ and hard to quantify; however, the Change Diagnostic Index© not only puts a number on an initiative, but also identifies priorities for communication.

Kristen LillyConsulting Manager / PYA

There is no other reliable method available yet to evaluate symptomatic behavior as it relates to change. Business process reengineering can be a little scary for employees and contractors when their particular job is connected to the business process that’s being ‘reengineered.’ The client organization is better served if the Loss Of Effectiveness can be measured and addressed, so the LOE doesn’t become quite so severe.

Donald J. DugginsCEO / Aspire Consulting

The Change Diagnostic Index© provides the quantitative and qualitative data needed to inform a targeted change management strategy. With this information, leaders can have confidence that they are focusing on the right problem areas with their change efforts.

Shannon CowsertManaging Partner / Bateau Partners Consulting and Advisory Services
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