Consulting Manager / PYA GatesMoore
Kristen M. Lilly has over 14 years of experience in the U.S. healthcare industry as an operations director at the hospital and corporate levels. Kristen’s expertise is broad in scope including health information management, quality metric analysis, EMR implementation, and training and organizational development. Kristen has presented at the national level as well as provided numerous training and development sessions for departmental teams. Kristen is one of few professionals in the nation certified to use the Change Diagnostic© Index change management tool to quantify symptom metrics and identify volatility in individuals and the impact to organizational change initiatives.